Refund policy

Return & Refund Policy — Dira

Effective Date: 12 Aug 2026 Website: dirahealth.com Legal Entity: Lifemaxify Healthcare Private Limited

At Dira, we want you to be completely satisfied with your purchase. Since we sell over-the-counter (OTC) personal care and health products such as shampoos and similar items, our policy is designed to be fair to our customers while maintaining the hygiene and safety standards required for such products.

Please read this policy carefully before making a purchase.

1. Eligibility for Returns

Because our products are personal care/OTC items that come into direct contact with the body, we can only accept returns under specific conditions, in line with standard hygiene and safety practices for such goods.

You may request a return if:

  • The product is unopened, unused, and in its original sealed packaging, with all seals, labels, and packaging intact.
  • The return request is made within 7 days of the delivery date.
  • You have proof of purchase (order number, invoice, or order confirmation email).

We do not accept returns on products that have been opened, used, or where the seal/packaging has been broken, except in cases of damaged, defective, or incorrect items received (see Section 3 below). This is to ensure the safety and hygiene of all products sold on our store.

2. Non-Returnable Items

The following are not eligible for return or refund, except where the item is proven defective or wrongly shipped:

  • Opened, used, or partially used products
  • Products without original packaging, labels, or seals
  • Items purchased on final sale, clearance, or as part of a promotional/combo offer (unless stated otherwise)
  • Gift cards (if applicable)

3. Damaged, Defective, or Incorrect Items

If you receive a product that is:

  • Damaged during transit,
  • Defective or faulty, or
  • Different from what you ordered,

please contact us within 48 hours of delivery at mail@dirahealth.com or call/WhatsApp us at +91 8059491277, along with:

  • Your order number
  • Photos/videos of the product, packaging, and shipping label

Once verified, we will offer a free replacement, exchange, or full refund, at your choice, including any applicable shipping charges.

4. How to Initiate a Return

To request a return, please follow these steps:

  1. Email us at mail@dirahealth.com or call +91 8059491277 within the eligible return window, mentioning your order number and reason for return.
  2. Our support team will review your request and, if approved, share return instructions along with the return address.
  3. Pack the item securely in its original packaging and ship it back to us (or arrange a reverse pickup, where available in your area).
  4. Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund/exchange.

Note: Products returned without prior authorization from our support team may not be accepted.

5. Refunds

Once your return is received and inspected, we will notify you via email regarding the status of your refund.

  • Approved refunds will be processed to your original payment method (or via bank transfer/UPI for COD orders) within 7 business days 
  • Please note that it may take additional time for the refund to reflect in your bank or card statement, depending on your bank/payment provider.
  • If a return is due to a change of mind (where eligible), return shipping charges will be borne by the customer, unless the product was damaged, defective, or incorrectly shipped.

6. Exchanges

We are happy to offer an exchange (for a different variant, size, or product of equal value) instead of a refund, subject to the same eligibility conditions listed in Section 1. To request an exchange, please contact us at mail@dirahealth.com.

7. Order Cancellations

  • Orders can be cancelled before they are shipped by contacting us at mail@dirahealth.com or +91 8059491277 with your order number.
  • Once an order has been shipped, it cannot be cancelled, but you may initiate a return once delivered (subject to eligibility under this policy).

8. Late or Missing Refunds

If you haven't received a refund within the stated timeframe:

  1. Check your bank account or payment app again.
  2. Contact your card issuer or bank, as processing times can vary.
  3. If you've done this and still have not received your refund, please contact us at mail@dirahealth.com.

9. Shipping Costs for Returns

  • If the return is due to our error (damaged, defective, or incorrect item), Dira will bear the return shipping cost.
  • If the return is due to a change of mind or any reason not attributable to us, the customer will be responsible for return shipping costs, and original shipping charges (if any) may be non-refundable.

10. Contact Us

For any questions related to returns, refunds, or exchanges, please reach out to us:

Dira (operated by Lifemaxify Healthcare Private Limited) 📍 277, Ward 1, Nai Abadi, Rewari, Haryana, India 📧 mail@dirahealth.com 📞 +91 8059491277 🌐 dirahealth.com

This policy may be updated from time to time without prior notice. Please review this page periodically for any changes. Continued use of our website and services after changes are posted constitutes acceptance of the revised policy.