Shipping policy
Shipping Policy — Dira
Effective Date: August 12, 2026 Website: dirahealth.com Legal Entity: Lifemaxify Healthcare Private Limited
Thank you for shopping with Dira. This policy outlines how we process and ship your orders.
Order Processing Time
All orders are processed within 1–2 business days (Monday–Saturday, excluding public holidays) after payment confirmation. Orders placed on Sundays or public holidays will be processed the next business day.
During sale periods or high-demand seasons, processing may take an additional 1–2 days. We appreciate your patience during these times.
Shipping Destinations
We currently ship across India only. We do not offer international shipping at this time.
Shipping Time & Charges
| Delivery Type | Estimated Delivery Time | Shipping Charges |
|---|---|---|
| Standard Shipping | 3–7 business days | ₹59 (Free on orders above ₹499) |
| Metro Cities | 3–5 business days | ₹59 (Free on orders above ₹499) |
| Remote/Rural Areas | 5–9 business days | ₹79 (Free on orders above ₹499) |
Delivery timelines are estimates provided by our courier partners and begin from the date of dispatch, not the date of order placement. Delays due to weather, strikes, courier issues, or other circumstances beyond our control may occasionally occur.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email/SMS with a tracking number and a link to track your package. Please allow 24–48 hours for the tracking information to update after dispatch.
Cash on Delivery (COD)
We offer Cash on Delivery on eligible orders across most serviceable pin codes, subject to a COD handling fee of ₹49 per order. COD availability is determined at checkout based on your delivery pin code.
Order Confirmation & Address Accuracy
Please ensure your shipping address, pin code, and contact number are accurate at the time of placing your order. Dira is not responsible for delays or non-delivery caused by incomplete or incorrect address information. If you notice an error after placing your order, contact us immediately at mail@dirahealth.com or +91 8059491277, and we will do our best to update it before dispatch.
Multiple Shipments
If your order contains multiple items, they may be shipped separately depending on stock availability and warehouse location. You will not be charged extra for split shipments, and each shipment will have its own tracking details.
Delayed or Lost Shipments
If your order has not arrived within the estimated delivery window, please contact us at mail@dirahealth.com or +91 8059491277 with your order number, and we will investigate with our courier partner. If a shipment is confirmed lost in transit, we will send a free replacement or issue a full refund, at your preference.
Damaged Packages
Please inspect your package upon delivery. If the outer packaging appears visibly tampered with or damaged, we recommend recording an unboxing video and refusing acceptance of the parcel or noting the damage with the delivery agent. Report any damage to us within 48 hours of delivery at mail@dirahealth.com along with photos, and we will arrange a replacement or refund.
Contact Us
For any shipping-related queries, reach out to us:
Dira (operated by Lifemaxify Healthcare Private Limited) 📍 277, Ward 1, Nai Abadi, Rewari, Haryana, India 📧 mail@dirahealth.com 📞 +91 8059491277 🌐 dirahealth.com
This policy may be updated from time to time without prior notice. Please review this page periodically for any changes.